Account Services/Production


We are seeking an experienced Account Service Representative to join our growing team.  Our Account Service Reps are a critical asset to our production team and in maintaining customer daily relations.  The ideal candidate must be a dynamic, high-performing team player with a positive attitude.

Job Responsibility 

  • Daily communication with customers, account executives, and production staff regarding status of projects, changes, timelines, and request any other additional information needed.
  • Gather all necessary job requirements accurately from customer before production.
  • Ensure job instructions are entered in the various manufacturing systems and verify that the job is properly queued into the production schedule.
  • Coordinate with vendors, production staff and customer to facilitate the proper production and delivery of product.
  • Resolve any issues with customer’s job with the appropriate departments and recommend solutions for a high-quality production and ensure customer’s satisfaction.
  • Tally the final production runs and work performed to assemble paperwork for billing purposes.
  • Participate in daily production meetings and other business activities held to improve business performance.
  • Maintains customer records by updating account information.
  • Performs other job duties as assigned by the Account Services Manager and/or Sales personnel.
  • Coordinate with production, warehouse, shipping department, or other common carrier personnel to expedite or track shipments for customers.

Skill and Qualifications 

  • Excellent written and verbal communication skills
  • Strong interpersonal and organizational skills
  • 1-3 years of experience in Customer Service
  • Experience using Microsoft Office suite of products
  • Experience in commercial printing a plus


  • Salary Range $45,000 – $55,000
  • Medical, Vision & Dental insurance
  • 401K Plan after 1 year
  • Vacation & Sick Days
  • Opportunity for Growth


  • It is the policy of Solo Printing to provide equal opportunity with regard to all terms and conditions of employment. Solo Printing prohibits discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status or service in armed forces of the U.S. or any other protected class in accordance with applicable federal, state, and local laws.
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