Company Description
Established in 1985, Solo Printing is one of the nation's largest commercial print and mail solutions providers. Our purpose is to empower brands and deliver an unparalleled experience through world-class print collateral.
Still family-owned and operated, Solo Printing has the infrastructure to promote success and growth, while maintaining a welcoming and friendly work environment.
Job Description
We are looking for a motivated and dynamic Account Services Representative to join our growing team and play a key role in our day-to-day operations.
In this position, you’ll be at the center of the action, serving as the primary point of contact for customers while working closely with our production team to bring projects to life. This is a fast-paced, hands-on role where no two days are the same.
We’re seeking someone who thrives in a collaborative environment, takes pride in delivering exceptional customer service, and enjoys being part of a team that values efficiency, communication, and results. The ideal candidate is detail-oriented, proactive, and energized by solving problems and keeping projects moving forward.
If you’re looking for an opportunity where you can make an immediate impact, grow professionally, and be part of a company that values your contributions, we’d love to hear from you.
Job Responsibilities
- Communicate daily with customers, account executives, and production teams regarding project status, timelines, changes, and required information.
- Gather and verify all job requirements with customers prior to production to ensure accuracy.
- Enter detailed job specifications into internal systems and confirm proper scheduling within the production queue.
- Coordinate with vendors, production staff, and customers to ensure timely and accurate execution of projects.
- Identify and resolve job-related issues by collaborating with internal departments and recommending effective solutions.
- Track and reconcile final production runs to ensure accurate documentation for billing purposes.
- Participate in daily production meetings and contribute to continuous process improvements.
- Maintain and update customer accounts and job records with accurate, current information.
- Coordinate with production, warehouse, and shipping teams, as well as carriers, to expedite and track shipments.
- Perform additional duties as assigned by the Account Services Manager and Sales team.
Skills and Qualifications
- Excellent written and verbal communication skills.
- Strong interpersonal and organizational skills.
- 1 to 3 years of experience in customer service.
- Experience using the Microsoft Office suite of products.
- Experience in commercial printing is a plus.
- Must be fluent in English.
Pay & Benefits
- Salary range of $55,000 to $70,000 (based on experience)
- 6-month sign-on bonus
- Medical, Vision, and Dental insurance
- 401(k) plan after 1 year
- Vacation and sick days
- Opportunity for growth
Schedule
- Monday through Friday
- 8:00am to 5:00pm